Nexus Solution.AI (“Nexus,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with us, or use our services.

This Privacy Policy applies to:

• our website and related pages (the “Website”); and

• communications with us (email, phone, forms, social media); and

• our client service delivery where we act as a service provider/processor.

If you do not agree with this Privacy Policy, please do not use the Website.

1) Who We Are (Data Controller)

Company name: Nexus Solution.AI
Email: nexussolution.ai@gmail.com
Phone: +92 308 4278797
Address: Shop #2, Al-Harmain Plaza, Murree Rd, opposite Ojiri Camp, Shamsabad, Rawalpindi, 44000

For privacy-related questions, requests, or complaints, contact us at the email above.

2) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

• Contact information: name, email, phone number, company name, job title

• Inquiry details: messages you submit via forms, email, WhatsApp/phone, or chat

• Service-related information: information you share so we can provide services (e.g., business needs, operational details, marketing preferences)

• Account information: if you create an account, we may collect login credentials and profile details

• Billing information: if you pay online, we may receive billing/contact details and payment status (payment card details are typically handled directly by the payment processor, not stored by us)

B. Information collected automatically (Website usage data)

• Device and technical data: IP address, browser type, operating system, device identifiers

• Usage data: pages visited, time on pages, clicks, referring page, general location (city/country)

• Cookies and similar technologies: see “Cookies” below

C. Information from third parties

We may receive information from:

• analytics and advertising partners (e.g., traffic/engagement statistics)

• social media platforms if you interact with our pages or ads

• referrers/partners if they introduce you to our services

3) How We Use Your Information

We use personal information for the following purposes:

1. Provide and operate the Website

2. Respond to inquiries and communicate with you, including sending proposals or scheduling calls

3. Deliver our services, including consulting, automation, CRM setup, operational/financial management support, branding/marketing support, and compliance-related assistance (as applicable)

4. Improve and personalize the Website, marketing, and service offerings

5. Marketing and promotional communications (where permitted), including newsletters, updates, and offers

   • You can opt out any time (see “Your Choices & Rights”)

6. Security and fraud prevention, including protecting our Website and users

7. Compliance with legal obligations and enforcing our terms or agreements

4) Legal Bases for Processing (for GDPR/UK GDPR where applicable)

If you are located in the EEA/UK (or your local law requires it), we process your information under these legal bases:

• Consent (e.g., optional cookies, marketing emails where required)

• Contract (to provide services you request or to take steps before entering a contract)

• Legitimate interests (e.g., improving our services, securing systems, responding to business inquiries)

• Legal obligation (e.g., tax, regulatory, lawful requests)

5) Cookies and Similar Technologies

We use cookies and similar technologies (like pixels and local storage) to:

• run essential site functions,

• understand usage and performance,

• [OPTIONAL] measure marketing effectiveness,

• [OPTIONAL] deliver personalized ads.

Cookie types we may use

• Strictly necessary cookies: required for core site functionality

• Analytics cookies: help us understand site usage and improve performance

• Functional cookies: remember preferences

• [OPTIONAL] Advertising cookies: support marketing and retargeting

Your choices: You can control cookies through your browser settings and [OPTIONAL] through a cookie banner/consent tool if enabled. Disabling cookies may affect some site features.

[OPTIONAL – If you use Google Analytics]
We may use Google Analytics to understand website traffic and usage. Google may process data such as IP address and usage events. You can opt out using Google’s opt-out tools and browser settings.

6) How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

A. Service providers (processors)

We may share personal information with trusted third parties who help us run our business, such as:

• website hosting and infrastructure

• analytics providers

• email and communication tools

• CRM systems

• payment processors [OPTIONAL]

• marketing tools [OPTIONAL]

• professional advisors (legal/accounting) as needed

These providers are authorized to process information only to perform services for us and are expected to protect it.

B. Legal requirements

We may disclose information if required by law, court order, or governmental request, or if needed to:

• enforce agreements,

• protect rights, safety, and security,

• investigate fraud or misuse.

C. Business transfers

If we undergo a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction, subject to appropriate protections.

D. With your consent

We may share information when you explicitly ask us to or give permission.

7) Client Data We Process on Behalf of Customers (Service Provider / Processor)

In some engagements, Nexus may process personal information on behalf of a business client (for example, when setting up a CRM, automation workflows, dashboards, or marketing systems).

In these cases:

• the client is typically the “controller” of that data; and

• Nexus acts as a processor/service provider, processing data only according to the client’s instructions and applicable agreements.

If you believe Nexus is processing your information on behalf of one of our clients, please contact the client directly first. You can also contact us, and we will route your request appropriately where feasible.

8) International Transfers

Your information may be processed in countries other than where you live (for example, where our hosting, analytics, or service providers operate). When required by law, we use appropriate safeguards for cross-border transfers (such as contractual protections).

9) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including:

• providing services and support,

• maintaining business records,

• meeting legal, accounting, or tax obligations,

• resolving disputes and enforcing agreements.

Retention periods vary depending on the type of data and legal requirements. When we no longer need information, we securely delete or anonymize it.

10) Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or alteration. However, no online system is 100% secure, and we cannot guarantee absolute security.

11) Your Choices & Rights

A. Marketing communications

You can opt out of marketing emails at any time by:

• using the “unsubscribe” link in our emails (if included), or

• emailing us at nexussolution.ai@gmail.com.

B. Access, correction, deletion

Depending on your location, you may have rights to:

• request access to your personal information,

• correct or update it,

• request deletion,

• object to processing or request restriction,

• request a copy (data portability).

We may need to verify your identity before fulfilling certain requests.

C. Cookie choices

Adjust browser settings to manage or block cookies. [OPTIONAL] If you use a cookie consent tool, you can change preferences anytime.

D. Complaints (EEA/UK)

If you are in the EEA/UK, you may have the right to lodge a complaint with your local data protection authority.

12) Children’s Privacy

Our Website and services are not intended for children under 13 (or under the age required by your local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

13) Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing them personal information.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of the Website after changes means you accept the updated policy.

15) Contact Us

If you have any questions or requests regarding privacy, contact:

Nexus Solution.AI
Email: info@nexussolutionai.com
Phone: +92 348 7945931
Address: Johar Town, Lahore, Pakistan